Important Updates to Our Business Services
As part of our ongoing commitment to delivering the best business solutions in Hawai‘i, we wanted to share some important updates with you.
Our Commitment to Excellence
We are committed to delivering the best-in-class business solutions in Hawai‘i. As we continue to expand our fiber infrastructure across the islands, our primary focus remains dedicated to providing you with top-tier, fiber-based business services. Our commitment is centered around elevating the areas where we excel, and where we can make the most significant impact on your business. These core product areas are:
Network
Voice
Secure Network
Streamlining Our Portfolio
As part of our strategic product realignment, we are transforming our product offerings to align more effectively with our three core product pillars. To achieve this, we will be both expanding certain product sets and transitioning or retiring others from our portfolio. This strategic shift allows us to focus our resources and achieve unparalleled expertise in our core product areas.
Support for Our Customers
We are fully committed to minimizing disruptions to your operations throughout this transition. Our dedicated sales and sales support teams are here to guide you in exploring alternative options and ensuring a seamless experience.
In the upcoming months, we will proactively communicate with customers regarding any services that may be affected by this product consolidation. Please contact your Account Manager with any questions, or call (808) 643-4411.
We appreciate your trust in us as your business solutions provider.
Frequently Asked Questions
Why are certain services being discontinued?
We are streamlining our product portfolio to enhance our expertise in core service areas, ensuring the highest quality of service for our customers.
How will these changes affect me?
You may be affected if you currently utilize services that are being discontinued. If this is the case, you will receive a notification with alternative options to ensure a smooth transition.
Will I experience any disruption in service?
Our goal is to minimize disruptions during the transition. We will give you ample notice on your service-end-date so you have time to transition your services.
What are the alternative options available to me if my service is affected?
If available, we will provide you with alternative Hawaiian Telcom solutions that align with your business needs. If a Hawaiian Telcom solution is not available, we will do our best to recommend other vendors or product replacements.
How will I be notified if my service is affected?
You will receive a notification with details of the services being discontinued. We will communicate this information through email or letter to help you through the transition.
Can I discuss my options with someone from your team?
Yes. Your Account Manager is available to address your questions and discuss the transition options. If you are unsure who your Account Manager is you may call us at (808) 643-4411.
How will these changes benefit me and my business?
These changes will allow us to focus on providing superior services in core areas, providing you with more robust, expert support and solutions in network, voice, and secure network services.
Will my current Internet and Voice services be impacted?
No, your Internet and Voice services will remain the same. Your Account Manager will reach out to you if any products are affected.
If I am on a term contract for services that will be discontinued, will I be subject to termination liability?
No. Termination liability will not be charged on discontinued products.
What services are being retired from Hawaiian Telcom’s business solutions portfolio?
The following services will no longer be sold. Existing customers will need to migrate off of these services by the product retirement date or upon contract expiration as noted below.
|
Service |
Product Retirement Date |
|
Managed IT Service |
1/1/2024 |
|
Desktop as a Service (VDI) |
4/1/2024 |
|
Duo |
4/1/2024 |
|
Managed Anti-Virus |
4/1/2024 |
|
Proofpoint |
4/1/2024 |
|
Secure Internet |
4/1/2024 |
|
Multi-Threat Security Bundle (MTSB) |
11/1/2024 |
|
Virtual Colocation |
12/31/2025 |
|
Hardware as a Service (HWaaS) |
Upon contract expiration |
|
Cloud Backup |
Upon contract expiration |
|
Hawaiian Telcom PBX Maintenance & Onsite |
Upon contract expiration |